Tel - 01524 548317

Terms & Conditions

By purchasing through this website you agree to be bound by the following Terms and Conditions.

Definitions

Company - JCP Trading Ltd. PO Box 907, Lancaster, LA1 9LE ( Registered in England & Wales 5012340. VAT 851422447 )

Goods - Any product advertised for sale on our website and / or in any direct electronic communication such as email marketing.

Buyer - The customer who purchases or agrees to purchase any item via this website.

Special Order Items - Goods that are ordered and / or manufactured specifically for the Buyer.

Carrier - The Company who collects, transports & delivers the Goods on behalf of JCP Trading Ltd or it's Supplier.

Supplier - The manufacturer, Importer or Distributor of Goods advertised.

Risk & Ownership

Ownership of the goods will be transferred to the Buyer when the Company receives full payment in cleared funds regardless of whether the Goods have been delivered. The Goods shall be at the Buyers' Risk once delivery has taken place.

Limitations of Liability

The total liability in regard to the performance of this contract shall not exceed the value of the Goods purchased. The Company shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract. The Company reserves the right to refuse any order that is subject to an error on its web site and will in these circumstances reimburse the Buyer in full. The Company reserves the right to investigate any order placed on this website that it suspects to be fraudulent, any such order will not be delivered until it is proven that that the order is bona fide. Should the Company be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original card used to place the order and the order will be cancelled.

Description of Goods

Whilst the Company makes every effort to ensure that the product information displayed on our website is accurate. The descriptions, dimensions and images contained herein are a guide only and in all cases may be subject to change at any time. The Company makes no representation or warranty, either express or implied, as to the accuracy or completeness of the descriptions given.

Delivery

The Company uses the services of a third party Carrier to collect, transport and deliver Goods. The Company shall not be liable for any failure of service on behalf of the Carrier. The Company does not guarantee or underwrite the guarantees of any Carrier. Delivery is to ground floor front door only unless otherwise stated.

Naturally, your purchase should arrive in perfect condition however, on delivery the Buyer must inspect all boxes carefully for any transit damage and mark the delivery document clearly "DAMAGED" if there is any. Goods in transit are fully insured, however this insurance is immediately voided if the document is marked anything other than "DAMAGED". Under NO circumstances should the delivery document be marked "UNCHECKED" or anything similar. These instructions are particularly important if someone is receiving the items on your behalf. Buyers may NOT subsequently claim their item was damaged in transit when the delivery note has been signed as "Received in Good Order".

Faulty or Missing Components

It is our policy to replace faulty or missing components quickly and efficiently. On receipt of your Goods, carefully unpack and check that all components are present and in good order. Should you find that any component is missing or faulty, the Buyer must notify the Company in writing, providing photographic proof of the faulty components within 48hours of delivery. Electronic communication IS acceptable. The Buyer may NOT claim for free replacements of faulty or missing components after this time. The use of non OEM components or parts not directly supplied by the manufacturer, importer or distributor invalidates all guarantees and warranties.

Returns

All products are custom made to order and may not be returned. Faulty and or incorrect items will be replaced ( see faulty or missing components above ).

Guarantee

All products are guaranteed against manufacturing defects for 12 months from the date of manufacture.

Extended Warranty / Depreciation of goods

Where products, in particular mattresses, have been supplied with an extended warranty, the depreciation is calculated as follows

12 months - 50%
24 Months - 70%
36 Months - 80%
48 months - 90%

Applies to original purchase price, less postage and packing costs

Prices

All prices displayed on our website include VAT at the current rate of 20%